Returns & Exchanges

At Emporia Energy, we stand behind our smart energy management technology with a 30-day satisfaction guarantee. If you are not completely satisfied with your purchase, you may return your devices for a full refund within 30 days of the original delivery date.

Return Process

• 1.
  Initiate Your Request

  Contact our dedicated support team via the Emporia website or app to request a Return Merchandise Authorization (RMA) number and receive a prepaid shipping label.

• 2.
  Prepare the Device

  Ensure all hardware, including sensors, antennas, and wiring kits, are securely packed in their original packaging to prevent damage during transit.

• 3.
  Ship the Package

  Affix the provided shipping label to your package and drop it off at any authorized carrier location, ensuring you retain a copy of the tracking number for your records.

• 4.
  Inspection and Refund

  Once our technicians verify the condition of the hardware, we will process your refund to your original payment method within 5 to 7 business days.